Frequently Asked Questions (FAQs)

General FAQ

What is PlaySpan™ ?

PlaySpan™ is game industry's first publisher-sponsored™ in-game commerce™ network. PlaySpan's patent-pending in-game search, commerce and micro payment technologies enable game publishers and developers to generate new revenues, acquire new users and extend the loyalty of existing users. Leading game providers and virtual world publishers have selected PlaySpan as their official marketplace for virtual goods commerce.

What led to the creation of PlaySpan Player ?

The company was founded by Arjun Mehta, a 6th grader, passionate about gaming and software programming that can make game playing experience exciting and more importantly rewarding. It all started in Arjun’s garage in Silicon Valley in 2006. PlaySpan was incorporated with Arjun’s earnings from selling online game items won from quests he fought while attending 5th grade at Challenger School in San Jose.

How does PlaySpan Player benefits the gamer ?

The PlaySpan Player provides a platform where the gamers can participate in buying and selling items to fellow gamers using real money. It helps to establish a valid and secure place where the gamer can be assured that he would be getting his/her end of the transaction.

Why do I need a PlaySpan Player account ?

You would need a PlaySpan Player account to buy and sell virtual goods. PlaySpan™ Player provides a secure and valid commerce platform for all transactions.

What are the eligiblity requirements to register and use the PlaySpan™ service?

In order to register and use the PlaySpan™ Player and service you must meet the following eligibility requirements:

1. Be at least 18 years of age and agree to the PlaySpan End User Agreement and Privacy policy.
2. Must not have a previously banned account with PlaySpan or game partner.
3. Valid game account with one of our MMO Game Partners.
4. Valid form of payment to be used with purchasing and selling through the PlaySpan™ Player (Please see payment options).

After completing a transaction, do I now "own" this item or character ?

No. According to the PlaySpan™ Service Agreement as well as The User Agreement and Software License, to which you agreed when you installed the tool, makes it clear that you have no ownership rights to characters, items or currency. What you have is the right to use them in accordance with the game developer/publisher license agreement, the rules of conduct of the game, and PlaySpan’s terms of service.

When PlaySpan launches the client, PlaySpan™ and the game partner will permit you to "sell" and "buy" the right to use items and currency.

How do I validate my In-game Avatar with PlaySpan™ ?

In order to validate your in-game avatar with PlaySpan™, please follow the steps below:

1. Login to the Player
2. Click on “My Account” icon at the bottom of the tool.
3. Select “Avatar Mgmt” tab.
4. Click on ‘New’ and enter appropriate details of your in-game avatar.

Note: Upon creating an Avatar on PlaySpan, you will receive a validation token in your in-game mail box.
You will need to enter the validation token in the Player to validate your avatar with PlaySpan™.

To enter the validation token in the Player,

1. Login to the Player
2. Click on “My Account’ icon.
3. Select ‘Avatar Mgmt’ tab.
4. Double click on the Avatar to validated
5. Enter the validation token and click ‘Validate'.
6. You will receive a message saying “Avatar Validated Successfully”.